The complainant requested information with regards to an internal system used by the Financial Ombudsman Service (the FOS). The FOS asked the complainant to refine the first part of his request, provided links to the second part and refused the part of the request asking for the index / contents page of its internal system under section 14(1) of the FOIA as it considered it to be vexatious. The complainant complained to the Commissioner about the part of his request that was refused as vexatious. The Commissioner’s decision is that section 14(1) of the FOIA is not engaged. The Commissioner requires the FOS to take the following steps to ensure compliance with the legislation. Issue a fresh response to the part of the complainant’s request that was refused as vexatious without relying on section 14(1) of the FOIA. The FOS must take these steps within 35 calendar days of the date of this decision notice. Failure to comply may result in the Commissioner making written certification of this fact to the High Court pursuant to section 54 of the Act and may be dealt with as a contempt of court.
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