The complainant requested data on completed appointments. Unsworth Group Practice relied on section 12(1) of the FOIA (cost of compliance) to refuse the request. The Commissioner’s decision is that the Practice was entitled to rely on section 12(1) of the FOIA to refuse the request. However, it failed to provide reasonable advice and assistance and therefore breached section 16 of the FOIA. The Commissioner does not require any further steps to be taken.
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