The complainant has requested from West London NHS Trust (the “Trust”) information about aspects of its mental health treatment services. The Trust refused to provide the requested information, citing section 12(1) of the FOIA – that the cost of complying would exceed the appropriate limit for compliance. The Commissioner’s decision is that the Trust has correctly cited section 12(1) and provided advice and assistance to the complainant at internal review stage in line with its duty under section 16(1) of the FOIA as far as it was reasonable to expect the public authority to do so. The Commissioner does not require the public authority to take any further steps.
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